Ss22 Privacy Policy — How We Protect Your Data
This policy explains how ss22 collects, uses, stores, and protects the personal information of Malaysian users. Please read it carefully to understand your rights.
This Privacy Policy applies to all users who access the ss22 platform via the website or mobile app. By using the platform, you agree to the data collection and usage practices described here.
1. Information We Collect
Ss22 collects various types of information to keep the platform running smoothly and to deliver relevant services to users in Malaysia. The information collected includes:
Account Information
During registration, you are required to provide your full name, email address, phone number, date of birth, and a password. This information is used to verify your identity, secure your account, and comply with applicable legal requirements.
Device & Browser Information
We automatically collect technical information when you access the platform, including device type, operating system, browser type, IP address, time zone, and screen resolution. This data is used to diagnose technical issues and optimise the user experience, particularly for mobile users in Malaysia.
Payment Information
For financial transactions in Malaysian Ringgit (RM / MYR), we retain records of the transaction amount, date, payment method used (FPX, Touch 'n Go eWallet, DuitNow QR), and transaction status. We do not store credit card numbers or full banking credentials — such sensitive information is processed directly by licensed third-party payment processors.
Usage Data
We log in-platform activity such as pages visited, games played, session duration, and navigation actions. This data helps us understand how users interact with the platform and improve the overall experience.
2. How We Use Your Information
Information collected by ss22 is used exclusively for legitimate purposes directly related to the platform's operations. The primary purposes are:
- Account management: Creating and maintaining user accounts, processing registrations, and verifying identity at login.
- Transaction processing: Processing deposits and withdrawals in MYR, generating transaction records, and handling payments via local Malaysian payment methods.
- Customer support: Handling complaints, responding to enquiries, and providing technical assistance to users who need support.
- Platform improvements: Analysing usage patterns to continuously improve the platform's interface, speed, and overall usability.
- Security & fraud prevention: Detecting and preventing suspicious activity, including unauthorised login attempts and unusual transaction patterns.
- Legal compliance: Fulfilling applicable legal obligations, including relevant anti-money laundering (AML) requirements.
Ss22 does not use personal data for third-party advertising purposes or sell it to any external parties.
3. Cookies & Tracking
The ss22 platform uses cookies and similar tracking technologies to enhance the user experience. The types of cookies used are as follows:
- Session cookies: Required to maintain your logged-in status during an active session. These cookies are automatically deleted when the browser is closed.
- Preference cookies: Saves your previously configured language, display, and interface preferences to make returning visits more seamless.
- Analytics cookies: Collecting aggregated data on how users engage with the platform for internal improvement purposes. This data is not linked to any individual's identity.
Users can manage cookie settings through their browser preferences. However, disabling session cookies may affect the login function and overall user experience. Continued use of the platform is taken as consent to the use of cookies as described above.
4. Data Storage & Security
Ss22 applies technical and organisational security measures in line with industry standards to protect user data from unauthorised access, loss, or misuse.
- All data transmitted between a user's browser and ss22's servers is protected with SSL/TLS encryption.
- Account passwords are stored in hashed form using a secure algorithm — we never store passwords in plain text.
- Access to user data within internal systems is restricted to staff who require it to carry out their responsibilities.
- Active account data is retained for as long as the account remains active. Once an account is closed, data that is no longer required for legal purposes will be deleted in accordance with established internal procedures.
While we take all reasonable precautions, no security system can guarantee absolute protection. Users are advised to play their part by using a strong password and keeping it confidential.
5. Information Sharing & User Rights
Sharing with Third Parties
Ss22 does not sell or rent users' personal data to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment processors: Transaction details that must be shared with FPX, eWallet, or DuitNow processors in order to complete a transaction.
- Legal compliance: When required by a competent authority or a valid court order in Malaysia.
- Technical service providers: Server infrastructure providers or technical support services bound by strict confidentiality agreements.
User Rights Over Personal Data
Malaysian users have the right to control their personal data. These rights include:
- Right to access: You may request a copy of the personal data we hold about you by contacting the ss22 support team.
- Right to rectification: If any information in your account is inaccurate, you can update it through your account settings or by reaching out to our support team.
- Right to erasure: You may request the deletion of your personal data. Such requests will be processed within a reasonable timeframe, subject to any legal obligations that may require us to retain certain records.
- Right to object: You may object to the processing of your data for specific purposes by notifying us via our support email.
Policy Updates & How to Contact Us
Ss22 reserves the right to update this Privacy Policy from time to time. Users will be notified of significant changes via an in-platform notice or to their registered email address. Continued use of the platform after any changes constitutes acceptance of the updated policy.
For any enquiries regarding this Privacy Policy, or to submit a request relating to your personal data, please reach out to our team at [email protected]. You may also refer to the FAQ for further information about your account and platform services.
Still Have Questions About Your Privacy?
The ss22 team is here to help you understand how your data is protected. Contact us or visit the Help section for more details.